Terms & Conditions

General terms of sales and delivery:

GENERAL

The terms of this contract apply to companies and organizations who purchase from FreshWind Oy. Our products may be ordered via freshwindshop.com contact form, e-mail or by phone. All prices are listed with VAT excluded.

ORDERS

Methods of ordering:

E-commerce: Via www.freshwindshop.com or www.freshwindshop.fi
E-mail: info@freshwindshop.com or freshwind@freshwind.fi
By phone: +358400 722800

All orders will be confirmed by e-mail. Receiving a confirmation of order requires declaring a valid e-mail address. All orders are legally binding once the client has received an official confirmation of order in writing via e-mail. Cancellation is possible up until 14 days from order confirmation and only for order's that has not yet been delivered. 

SHIPPING TIMES

Shipping times may vary for international orders. Certain pre-selected items are kept in stock, and will ship within 1-2 business days from order. Shipping times for out-of-stock products are normally within 3-5 weeks depending on the manufacturer.  For special products, that are made on-order only, the manufacturing and shipping time is normally 6-12 weeks. Final shipping time will be noted in the confirmation of order. FreshWind Oy will not take responsibility for delays caused by the manufacturer or by other third parties. 

SHIPPING

All orders will be shipped via the Finnish post office, Posti, DHL or DB Schenker. Domestic orders will be shipped to the declared address, while international orders will primarily be shipped via Posti’s international package – service. Alternative shipping options may be negotiated. We may be able to accommodate certain freight contracts or an alternative delivery or postal service. We can offer CPT, DAP, CIF and EXW delivery terms. 

Shipping  must take place within 14 days of shipment readiness. After this, FreshWind Oy will charge 20 EUR/day for storage. 

The prices and conditions listed in this document and on our e-commerce site are valid until further notice. We reserve the right to changes in pricing for individual items and shipping costs  before the order has been confirmed. The client may choose to reject the corrected price, in which case the order will be void.

TERMS AND METHODS OF PAYMENT

All products and their respective shipping & handling costs will be paid for by invoice. Payments will be made through wire transfer, with payment within 14 days. The customer is responsible for all fees concerning wire transfer and possible currency exchange. 

Orders will be processed once they have been paid for. For account clients, a 5 EUR billing fee will be added to all invoices. 

In case the payment hasn't been made by the customer by the due date of the invoice, a  payment reminder will be sent. We charge a 5 EUR reminder fee/reminder in addition to the the interest. The annual interest rate for delayed payments is 12%. 

WARRANTY

The products fall under the manufacturer’s warranty, which is usually 12 months from date of delivery. Warranty is only valid if the products have been used according to the manufacturer's guidelines for the purpose they have been made for. Warranty does not cover normal wearing. In addition, the warranty does not cover any damages caused by bad water quality.

Warranty will usually be fulfilled by exchanging the defective unit with a flawless one. Any damages caused by faulty products are not covered under warranty.  Other terms according to NL17 and NLM19. 

LIABILITY AND OWNERSHIP

All products are property of the merchant until they have been paid for in full.

FORCE MAJEURE

A strike, lockout, fire, breakdown, lack of materials, administrative measure,  and other impediment outside the influence of the merchant will exempt the merchant from compliance with the agreed shipping times. The client is not entitled to claim damages from a delay in shipping in the case of such force majeure.

CANCELLATION 

Orders can be cancelled within 14 days of receiving the invoice. Cancellation needs to be send via email to the seller. Failure to pay the invoice is not considered cancellation. 

DISPUTES AND SETTLEMENTS

Any disputes between the client and merchant should primarily be settled in negotiations between both parties. If a settlement cannot be reached, the dispute will be settled by arbitration or in a municipal court in the merchant’s place of business.