Terms & Conditions

General terms of sales and delivery:

GENERAL

The terms of this contract apply to companies and organizations. Our products may be ordered via freshwindshop.com, e-mail or by phone. The prices listed on freshwindshop.com are valid only for online transactions. All prices are listed with VAT excluded.

ORDERS

Methods of ordering:

E-commerce: Via www.freshwindshop.com or www.freshwindshop.fi
E-mail: verkkokauppa@freshwind.fi
By phone: +358400 245507

All orders will be confirmed by e-mail. Receiving a confirmation of order requires declaring a valid e-mail address. All orders are legally binding once the client has received an official confirmation of order in writing via e-mail.

SHIPPING TIMES

Shipping times may vary for international orders. Certain pre-selected items are kept in stock, and will ship within 1-2 business days from order. Shipping times for out-of-stock products are within 3-5 weeks depending on the manufacturer. Final shipping time will be noted in the confirmation of order.

SHIPPING

All orders will be shipped via the Finnish post office, Posti. Domestic orders will be shipped to the declared address, while international orders will primarily be shipped via Posti’s international package – service. Alternative shipping options may be negotiated. We may be able to accommodate certain freight contracts or an alternative delivery or postal service, for instance.

Shipping prices vary according to the following table:

Domestic:         0-2 kg 2-5 kg 5-10 kg 10-30 kg

                            12€         15 € 17 €         22 €

International:
Baltic countries 18 €         20 € 21 €     26 €
Russia         35€         45 €         60 €     140 €                                              

PRICES AND CONDITIONS

The prices and conditions listed in this document and on our e-commerce site are valid until further notice. We reserve the right to changes in pricing for individual items and shipping costs in the case of typographical, calculation or data processing errors before the order has been confirmed. The client may choose to reject the corrected price, in which case the order will be void. Listed online prices are valid for e-commerce orders.

TERMS AND METHODS OF PAYMENT

All products and their respective shipping & handling costs will be paid for at time of order or by invoice for business clients. Payments will be processed via Paytrail – service. Businesses and organizations may also choose to pay via invoice (with payment within 14 days). Paying via invoice requires registering as an e-commerce client.

Previous clients of FreshWind Ltd. are automatically invoicing clients. We will open new accounts for new clients, which will take 2-4 business days including all mandatory checks.

E-commerce clients may pay via online bank payment or with a credit card. Orders will be processed once they have been paid for at checkout. Invoicing orders will be processed once they’ve been confirmed by the client at checkout.

PAYMENT PROCESSING

Online payments will be processed by Paytrail Ltd. (2122839-7) in cooperation with Finnish banks and credit unions. Paytrail Ltd is visible as the recipient in the bank statement and will process the payment to the merchant. Paytrail has authorization to process payments from the payment institution. In case of complaints, we ask that you primarily contact the supplier.

Paytrail Ltd. (Company ID 2122839)

Address:
Innova 2, Lutakonaukio 7
40100 Jyväkylä
Finland

Tel: +358 207 181830
www.paytrail.com

E-commerce payments are implemented by Paytrail Ltd. in cooperation with Finnish banks and credit unions. The service works just as normal online-payments would.

WARRANTY

The products fall under the manufacturer’s warranty, which is usually 12 months from date of delivery. Warranty will usually be fulfilled by exchanging the defective unit with a flawless one. Any damages caused by faulty products are not covered under warranty.

LIABILITY AND OWNERSHIP

All products are property of the merchant until they have been paid for in full.

FORCE MAJEURE

A strike, lockout, fire, breakdown, lack of materials, administrative measure, act of God, war or other impediment outside the influence of the merchant will exempt the merchant from compliance with the agreed shipping times. The client is not entitled to claim damages from a delay in shipping in the case of such force majeure.

DISPUTES AND SETTLEMENTS

Any disputes between the client and merchant should primarily be settled in negotiations between both parties. If a settlement cannot be reached, the dispute will be settled by arbitration or in a municipal court in the merchant’s place of business.